Media Monitoring

Overview

This team is responsible for monitoring citizen reports via different social media streams, i.e twitter, facebook, blogs, to extrapolate information useful and relevant to this election. They will in turn create posts out of these feeds.

This process will involve:-

• Identifying the social media websites/feeds

• Monitoring these feeds on an ongoing basis

• Extracting useful and actionable information from those sources

• Passing the actionable information to the Geolocation and Translation Team (if applicable) to be geo-located and translated before being published.

NB: The media monitoring team has a separate sign up for monitoring different media sources. This is because there are many sources to review. Ensure that you are signed up on the media monitoring sign up sheet,

• Coordinate with the MM team lead before signing up to specific timeslots. This will make sure that all relevant sources are being monitored, and avoid duplication

• Mainstream media sources are of secondary focus. We won’t create posts from official media sources, but it is good to know what they are reporting, as well as use them to find supporting information of citizen reports.

• Please remember to delete your name from the schedule, in the event that you stop working before your shift is over

Step by Step Guide

Log into your team slack channel

Make sure you’re logged into slack and announce to your team that you’re starting your shift. If you don’t have access to the slack channel, please get in touch with an Ushahidi team member or your team leader and we’ll grant you access as per the Uchaguzi Access Chart here

Log in to the Uchaguzi Deployment here

If your account has not been upgraded to manage incoming posts, please alert your team lead with your username and we’ll upgrade you.

Start monitoring the sources of info you signed up to monitor.

Make sure to alert your team of the stream you are currently monitoring, and that it’s clearly indicated in the MM Team coordination sheet. Tools that can be of help include:-

• Tweetdeck

• Hyperalerts

Search for similar posts within the platform. Make sure to check with your teammates if they have seen familiar/similar reports.

If you find posts relevant to Uchaguzi on the stream you are monitoring, check for similar reports by using the search bar on the top of the page as shown below.

Screen Capture on 2017-10-16 at 15-25-54.gif

• If you don’t find any similar reports, move on to the next steps.

• If you find similar posts in the Uchaguzi platform, check your media stream/source to see if there is additional information provided, beyond what currently exists in the Uchaguzi post.

• If there isn't any additional information, move on to the next item on your media stream before moving to the next step

• If there is additional information provided, and looks like the similar post and your media stream item could both be referring to the same event reported from different angles, add it to the “Other posts related to this incident” field on the survey you assign this item to ONCE YOU CREATE A NEW POST in the steps that follow.

Review the Uchaguzi 2022 Survey classification criteria, and identify what survey this post would be most appropriate for.

Create a new post from your media stream.

Click on the yellow add icon as shown below on your homepage. Select the survey you would like to add to.

Add post details as appropriate

Review the anatomy of a post for direction on what details you will be able to add

• Make sure to fill out all required fields.

  • Extract relevant details to the event e.g what, where, who, when, how to provide context. You don’t need to copy and paste an entire article.

  • If the date and time of the event you are reporting are different from the time of report creation, please change the date and time to coincide with the time and date of the event created.

• Provide a link to the original source of the media stream item you have created this post out of in the News Link Field

• Indicate the source of this post/story

Choose one of the following subcategories, depending on your media stream item source

Warning: PLEASE DO NOT PUBLISH THE POST.

Save your post

Move on to the next stream item and follow the same steps described above.